Terms of Use

Version: 1.1 Effective Date: 29 June 2026

These Terms of Use (the "Terms") govern access to and use of PropelPro, the AI-native bid and proposal management platform and related services (collectively, the "Service"), made available by Dimensionless Technologies Private Limited, a company incorporated under the laws of India and having its registered office at Centre for Incubation and Business Acceleration (CIBA), 6th Floor, Agnel Technical Complex, Sector 9A, Vashi, Navi Mumbai, Maharashtra, India – 400703 ("Dimensionless Technologies", "Provider", "we", "us", or "our").

1. Introduction and Acceptance

  1. 1.2. The Service is offered exclusively to business customers under a signed Order Form and a Master Services Agreement ("MSA"). These Terms supplement, and are incorporated by reference into, the MSA and each Order Form executed between Dimensionless Technologies and the customer (the "Customer", "you", or "your").
  1. 1.3. By accessing or using the Service, executing an Order Form, or otherwise indicating acceptance, you agree to be bound by these Terms. If you are entering into these Terms on behalf of an entity, you represent that you have the authority to bind that entity, and references to "you" and "Customer" refer to that entity.
  1. 1.4. The Service is not available for self-service signup. There is no free trial, freemium tier, or self-serve paid registration. Access is provisioned only after an Order Form and MSA have been executed.

2. Definitions

  • "Authorized Users" means individuals authorized by the Customer to access and use the Service, for whom subscriptions or access entitlements have been procured under an Order Form.
  • "Customer Data" means all data, content, documents, files, inputs, and other materials submitted to, or processed by, the Service by or on behalf of the Customer or its Authorized Users.
  • "Deployment Model" means the manner in which the Service is provisioned for the Customer, as further described in Section 5 and specified in the applicable Order Form.
  • "Documentation" means the user guides, technical specifications, and other materials made available by Dimensionless Technologies describing the features and use of the Service.
  • "DPA" means the Data Processing Addendum referenced in Section 10 and made available at the link set out therein.
  • "Inputs" means prompts, instructions, documents, and other Customer Data submitted to the Service for processing.
  • "Order Form" means an ordering document executed between the parties specifying the Deployment Model, service tier, scope, commercial terms, and other particulars of the Customer's subscription.
  • "Outputs" means the proposals, bid content, drafts, summaries, analyses, and other material generated by the Service in response to Inputs.
  • "Privacy Policy" means the privacy policy referenced in Section 10.
  • "Service Tier" means the specific functionality, usage limits, and entitlements applicable to the Customer, as set out in the applicable Order Form.

3. Relationship to the MSA and Order Form

  1. 3.1. These Terms operate together with the MSA and the applicable Order Form. In the event of a conflict among these documents, the order of precedence is: (a) the Order Form; (b) the MSA; and (c) these Terms, in each case solely with respect to the conflicting subject matter.
  1. 3.2. Customer-specific commercial terms — including pricing, fees, payment particulars, Service Tier, usage limits, deployment specifics, and service levels — are set out exclusively in the Order Form and/or MSA and are not restated in these Terms.
  1. 3.3. These Terms do not create any subscription, renewal, refund, or cancellation rights beyond those expressly set out in the MSA and applicable Order Form.

4. Eligibility and Accounts

  1. 4.1. The Service is intended solely for business and professional use by the Customer and its Authorized Users.
  1. 4.2. The Customer is responsible for: (a) ensuring that only Authorized Users access the Service; (b) maintaining the confidentiality of account credentials; (c) all activities that occur under its accounts and those of its Authorized Users; and (d) ensuring that its Authorized Users comply with these Terms and the MSA.
  1. 4.3. The Customer shall promptly notify Dimensionless Technologies of any actual or suspected unauthorized access to or use of the Service or any compromise of account credentials.

5. Deployment Models

The Service may be provisioned under one of the following Deployment Models, as specified in the applicable Order Form. Certain terms apply only to the Deployment Model selected by the Customer.

  1. 5.1. Multi-Tenant SaaS. The Service is hosted by Dimensionless Technologies on shared cloud infrastructure, with logical isolation of each customer's environment and data. Customer Data is logically segregated from that of other customers, and access is scoped per tenant. Dimensionless Technologies is responsible for operating, maintaining, and securing the underlying infrastructure in accordance with the MSA.
  1. 5.2. Customer Cloud (Single-Tenant). The Service is deployed within a cloud environment designated by or for the Customer. Responsibilities for the configuration, security, and operation of the underlying cloud environment are allocated between the parties as set out in the MSA and applicable Order Form.
  1. 5.3. On-Premises. The Service is deployed within the Customer's own infrastructure or data center. The Customer is responsible for the provisioning, operation, security, and maintenance of the underlying infrastructure, except to the extent expressly assumed by Dimensionless Technologies in the MSA. Dimensionless Technologies' obligations in respect of infrastructure it does not control are limited accordingly.
  1. 5.4. The allocation of operational, security, backup, and availability responsibilities for each Deployment Model is governed by the MSA and applicable Order Form. Where a Deployment Model places infrastructure under the Customer's control, the Customer is responsible for implementing complementary controls necessary to achieve the intended security and availability outcomes.

6. License Grant and Restrictions

  1. 6.1. License. Subject to these Terms, the MSA, the applicable Order Form, and payment of applicable fees, Dimensionless Technologies grants the Customer a non-exclusive, non-transferable, non-sublicensable right, during the applicable subscription term, to access and use the Service and Documentation solely for the Customer's internal business purposes and in accordance with the applicable Service Tier.
  1. 6.2. Restrictions. The Customer shall not, and shall not permit any Authorized User or third party to:
  • (a) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, underlying models, model weights, architecture, or algorithms of the Service, except to the extent such restriction is expressly prohibited by applicable law;
  • (b) scrape, crawl, harvest, or use automated means to extract data, Outputs, or other materials from the Service other than through interfaces and methods expressly made available by Dimensionless Technologies;
  • (c) copy, modify, translate, or create derivative works of the Service or Documentation, except as expressly permitted;
  • (d) rent, lease, lend, sell, sublicense, distribute, or otherwise make the Service available to any third party, or use the Service on a service-bureau or time-sharing basis, except as expressly permitted under the Order Form;
  • (e) circumvent, disable, or interfere with any security, usage-limiting, or access-control features of the Service;
  • (f) use the Service to develop, train, or improve any competing product or service, or to benchmark the Service without prior written consent;
  • (g) introduce any malware, virus, or harmful code into the Service, or use the Service to transmit such code; or
  • (h) use the Service in any manner that violates applicable law or the rights of any third party.
  1. 6.3. The Customer is responsible for any breach of these Terms by its Authorized Users.

7. Customer Data and Ownership

  1. 7.1. Customer ownership. As between the parties, the Customer retains all right, title, and interest in and to Customer Data, including all Inputs and Outputs generated for the Customer. The Customer owns the intellectual property in its Customer Data and Outputs, subject to any third-party rights and to the license granted in Section 7.2.
  1. 7.2. License to operate the Service. The Customer grants Dimensionless Technologies a limited, non-exclusive license to host, process, transmit, display, and otherwise use Customer Data solely as necessary to provide, maintain, secure, and support the Service for the Customer, and as otherwise instructed by the Customer or set out in the MSA and DPA.
  1. 7.3. Responsibility for Customer Data. The Customer is solely responsible for the accuracy, quality, legality, and appropriateness of Customer Data and for obtaining all rights, consents, and authorizations necessary for Dimensionless Technologies to process Customer Data in connection with the Service.
  1. 7.4. Aggregated and de-identified data. Dimensionless Technologies may generate and use aggregated, anonymized, or de-identified data derived from operation of the Service for purposes such as analytics, security, performance monitoring, and improvement of the Service, provided that such data does not identify the Customer, any Authorized User, or any individual, and cannot reasonably be used to re-identify them.

8. Artificial Intelligence: Model Usage and Output Disclaimers

  1. 8.1. No training on Customer Data. Dimensionless Technologies does not use Customer Data, including Inputs and Outputs, to train, fine-tune, or otherwise develop or improve any foundation models or machine-learning models. Customer Data is processed solely to deliver Outputs and operate the Service for the Customer. AI processing is performed within the cloud provider's service boundary, and Customer Data is not made available to third-party model providers for training purposes.
  1. 8.2. AI-generated Outputs. The Customer acknowledges that the Service uses artificial intelligence and machine-learning technologies, and that Outputs are generated programmatically. Accordingly:
  • (a) Outputs may contain errors. Outputs are AI-generated and may be inaccurate, incomplete, outdated, or otherwise unsuitable for a particular purpose. AI systems can produce content that appears plausible but is incorrect.
  • (b) Customer review and verification. The Customer is solely responsible for reviewing, verifying, validating, and editing all Outputs before relying on them or submitting them in any bid, proposal, tender, or other context. The Customer must not treat Outputs as a substitute for professional, legal, financial, or other expert judgment.
  • (c) No warranty as to outcomes or sufficiency. Dimensionless Technologies makes no warranty or representation that any Output will be accurate, complete, fit for any particular purpose, legally or contractually sufficient, compliant with any tender or procurement requirement, or that any proposal or bid generated with the assistance of the Service will be successful, win, or be accepted.
  1. 8.3. Customer accountability. Decisions made, and actions taken, by the Customer on the basis of Outputs are the sole responsibility of the Customer.

9. Intellectual Property

  1. 9.1. Provider IP. As between the parties, Dimensionless Technologies and its licensors retain all right, title, and interest in and to the Service, including the platform software, underlying models and model configurations, interfaces, Documentation, and all associated intellectual property rights, together with any improvements, enhancements, and modifications thereto. No rights are granted to the Customer other than the limited license expressly set out in these Terms, the MSA, and the applicable Order Form.
  1. 9.2. Customer IP. As set out in Section 7, the Customer retains all right, title, and interest in and to Customer Data and Outputs generated for it.
  1. 9.3. Feedback. If the Customer or its Authorized Users provide suggestions, feedback, or recommendations regarding the Service, Dimensionless Technologies may use such feedback without restriction or obligation, provided that it does not identify the Customer or incorporate Customer Data.
  1. 9.4. Reservation of rights. Except for the rights expressly granted under these Terms, neither party grants any rights or licenses to the other, whether by implication, estoppel, or otherwise.

10. Data Protection, Privacy, and Subprocessors

  1. 10.1. Privacy Policy and DPA. The processing of personal data in connection with the Service is governed by the Privacy Policy and the Data Processing Addendum, each of which is incorporated into these Terms by reference:
  1. 10.2. Subprocessors. Dimensionless Technologies engages third-party subprocessors, including cloud infrastructure and AI service providers, to deliver the Service. The list of subprocessors and the terms governing their engagement are disclosed in the DPA. Where required, Dimensionless Technologies will provide notice of changes to subprocessors in accordance with the DPA.
  1. 10.3. Compliance with data protection laws. Each party shall comply with applicable data protection laws in connection with its respective activities under these Terms, including, where applicable, the Digital Personal Data Protection Act, 2023 (India) ("DPDPA") and the General Data Protection Regulation (Regulation (EU) 2016/679) ("GDPR"). The roles and responsibilities of the parties as controller, processor, or otherwise are set out in the DPA.
  1. 10.4. Data residency. Data residency is configurable on a per-customer and per-contract basis, as set out in the applicable Order Form and MSA. Cloud resources are provisioned within the region(s) specified for the Customer. Absent a specific configuration, Customer Data is hosted within the cloud region(s) designated by Dimensionless Technologies for the applicable Deployment Model.
  1. 10.5. Security. Dimensionless Technologies maintains technical and organizational measures designed to protect Customer Data, as further described in the MSA, the DPA, and applicable security documentation. Where a Deployment Model places infrastructure under the Customer's control, the Customer is responsible for implementing appropriate complementary security controls.

11. Confidentiality

  1. 11.1. Each party (the "Receiving Party") may receive confidential or proprietary information of the other party (the "Disclosing Party") in connection with the Service. Confidential information includes non-public information that is identified as confidential or that reasonably should be understood to be confidential given its nature and the circumstances of disclosure.
  1. 11.2. The Receiving Party shall: (a) use the Disclosing Party's confidential information solely to perform its obligations and exercise its rights under these Terms and the MSA; (b) protect it with at least the same degree of care it uses to protect its own confidential information, and in no event less than reasonable care; and (c) not disclose it to any third party except to those who have a need to know and are bound by confidentiality obligations no less protective than these.
  1. 11.3. The confidentiality obligations do not apply to information that is or becomes publicly available through no fault of the Receiving Party, was lawfully known to the Receiving Party without obligation of confidentiality, is independently developed without use of the confidential information, or is rightfully received from a third party without restriction. The Receiving Party may disclose confidential information to the extent required by law or legal process, provided that, where permitted, it gives prompt notice to the Disclosing Party.

12. Acceptable Use

  1. 12.1. The Customer shall use the Service only for lawful business purposes and in accordance with these Terms, the MSA, the Documentation, and applicable law.
  1. 12.2. Without limiting Section 6.2, the Customer shall not use the Service to:
  • (a) infringe or misappropriate the intellectual property, privacy, or other rights of any third party;
  • (b) upload or process unlawful, defamatory, fraudulent, or infringing content;
  • (c) generate or submit content that the Customer knows or reasonably should know to be false, misleading, or fraudulent in any bid, proposal, or procurement process;
  • (d) interfere with or disrupt the integrity or performance of the Service or the data contained therein;
  • (e) attempt to gain unauthorized access to the Service or related systems or networks; or
  • (f) use the Service in any way that violates applicable export control, sanctions, or anti-corruption laws.
  1. 12.3. Dimensionless Technologies may suspend access to the Service in accordance with the MSA where it reasonably believes the Customer's use poses a security risk, violates applicable law, or materially breaches these Terms.

13. Fees and Payment

  1. 13.1. Fees, pricing, and commercial terms applicable to the Customer are set out exclusively in the applicable Order Form and/or MSA.
  1. 13.2. Unless otherwise specified in the Order Form, undisputed invoices are payable within fifteen (15) days of the invoice date. Fees are exclusive of applicable taxes, which are the responsibility of the Customer except for taxes based on Dimensionless Technologies' net income.
  1. 13.3. Other commercial matters — including subscription, renewal, refunds, and cancellation — are governed solely by the MSA and applicable Order Form and are not addressed in these Terms.

14. Service Levels and Support

  1. 14.1. Service levels, uptime commitments, and associated remedies, where applicable, are set out in the MSA and applicable Order Form.
  1. 14.2. Support is provided in accordance with the Customer's Service Tier as set out in the Order Form. General support requests may be directed to support@propelpro.ai.

15. Warranties and Disclaimers

  1. 15.1. Each party represents and warrants that it has the legal authority to enter into and perform its obligations under these Terms.
  1. 15.2. Disclaimer. Except as expressly set out in these Terms or the MSA, the Service, Documentation, and Outputs are provided "as is" and "as available", and Dimensionless Technologies disclaims all other warranties, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Without limiting Section 8, Dimensionless Technologies does not warrant that the Service will be uninterrupted or error-free, or that Outputs will be accurate, complete, or fit for any particular purpose.

16. Limitation of Liability

  1. 16.1. To the maximum extent permitted by applicable law, neither party shall be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, or anticipated savings, arising out of or in connection with these Terms or the Service, whether in contract, tort, or otherwise, even if advised of the possibility of such damages.
  1. 16.2. Except as set out in the MSA, each party's total aggregate liability arising out of or in connection with these Terms shall not exceed the total fees paid or payable by the Customer for the Service during the twelve (12) months immediately preceding the event giving rise to the liability.
  1. 16.3. The limitations in this Section 16 are subject to any specific carve-outs and caps set out in the MSA (including, where applicable, in respect of confidentiality breaches, indemnification obligations, and data-protection liabilities) and do not exclude or limit liability that cannot be excluded or limited under applicable law.

17. Indemnification

  1. 17.1. Indemnification obligations of the parties, including in respect of intellectual property infringement and breach of confidentiality or data-protection obligations, are governed by the MSA.

18. Term, Suspension, and Termination

  1. 18.1. The term of the Customer's access to the Service, and the rights of the parties to suspend or terminate, are governed by the MSA and applicable Order Form.
  1. 18.2. Upon termination or expiry, the Customer's right to access and use the Service ceases, and the parties' obligations regarding return, deletion, and retention of Customer Data are governed by the MSA and the DPA. Dimensionless Technologies securely deletes Customer Data upon termination of services in accordance with applicable contractual requirements.
  1. 18.3. Provisions that by their nature should survive termination — including those relating to ownership, confidentiality, disclaimers, limitation of liability, and governing law — shall survive.

19. Governing Law, Jurisdiction, and Dispute Resolution

  1. 19.1. These Terms are governed by and construed in accordance with the laws of India, without regard to conflict-of-laws principles.
  1. 19.2. Subject to Section 19.3, the courts at Mumbai, Maharashtra, India shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms.
  1. 19.3. Any dispute, controversy, or claim arising out of or in connection with these Terms that the parties are unable to resolve amicably shall be referred to and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996, as amended. The seat and venue of arbitration shall be Mumbai, Maharashtra, India, the language of arbitration shall be English, and the arbitral award shall be final and binding on the parties.

20. Notices

  1. 20.1. Legal and contractual notices to Dimensionless Technologies shall be sent to the registered office address set out in Section 1, with a copy to the relevant contact set out below.
  1. 20.2. Notices or communications regarding these Terms, privacy, or data-protection grievances may be directed to privacy@propelpro.ai. General support matters may be directed to support@propelpro.ai.

21. Changes to These Terms

  1. 21.1. Dimensionless Technologies may update these Terms from time to time. Where changes are made, the updated Terms will be published with a revised version number and effective date. Material changes affecting Customer rights or obligations will be handled in accordance with the change-management and notice provisions of the MSA.
  1. 21.2. Continued use of the Service after the effective date of updated Terms constitutes acceptance of those Terms, subject to the terms of the MSA.

22. Miscellaneous

  1. 22.1. Entire agreement. These Terms, together with the MSA, applicable Order Form(s), DPA, and Privacy Policy, constitute the entire agreement between the parties regarding the subject matter and supersede all prior or contemporaneous understandings.
  1. 22.2. Assignment. Neither party may assign these Terms without the prior written consent of the other, except as permitted under the MSA, save that either party may assign to a successor in connection with a merger, acquisition, or sale of substantially all of its assets.
  1. 22.3. Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.
  1. 22.4. Waiver. No failure or delay in exercising any right shall operate as a waiver of that right.
  1. 22.5. Force majeure. Neither party shall be liable for any failure or delay in performance caused by events beyond its reasonable control.
  1. 22.6. Relationship of the parties. The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.

These Terms of Use are published by Dimensionless Technologies Private Limited in respect of the PropelPro service. For questions regarding these Terms, contact privacy@propelpro.ai.

Version 1.1 — Effective 29 June 2026.